Refund Policy

At The hijaamah Clinic, we strive to provide you with high-quality products and a seamless shopping experience. Please read our refund policy carefully, as it outlines our terms regarding refunds:

All Sales Are Final

We do not accept returns or exchanges. Due to the nature of our products and to maintain hygiene and quality standards, all sales are considered final once an order has been placed and processed.

Refunds

Refunds will only be issued in the event of:

• Damaged or Defective Items: If you receive an item that is damaged or defective upon arrival, please contact our customer service team within [Number] days of receiving your order. You will need to provide photographic evidence of the damage or defect. Upon verification, we will issue a full refund to your original method of payment.
• Incorrect Item Received: If you receive an item different from what you ordered, please contact us within 7 days of receiving your order, along with photographic evidence of the incorrect item. We will arrange for the correct item to be sent to you or issue a full refund.

Process for Damaged, Defective, or Incorrect Items:

1. Contact Us: Email us at |Thehijaamahclinic@gmail.com within the specified timeframe.
2. Provide Information: Include your order number, a description of the issue, and clear photographs of the damaged/defective item or the incorrect item you received.
3. Review: Our team will review your claim and respond within 2business days.
4. Resolution: If your claim is approved, we will process a refund to your original payment method. Please allow [Number] business days for the refund to reflect in your account.

No refunds will be given for:

• Change of mind.
• Items that have been worn, used, or altered.
• Issues not reported within the specified timeframe.

By completing a purchase on our website, you agree to this refund policy.