At The Hijaamah Clinic, we strive to provide you with high-quality products and a seamless shopping experience. Please read our refund and shipping policy carefully, as it outlines our terms regarding transactions:
- Shipping & Delivery Information (Transparency Requirements)
Handling Time (Processing Time): All orders are processed and prepared for shipment within 0 to 1 business day (excluding weekends and public holidays) from the time the order is placed.
Transit Time (Delivery Time): Once shipped, delivery is expected to take between 2 to 3 business days to reach your specified delivery address.
Shipping Costs:
Flat Rate: A fee of R100 applies to all orders under R500.
Free Shipping: Shipping is FREE for all orders R500 and over.
Shipping Region: We currently ship only within South Africa. - All Sales Are Final (No Returns/Exchanges)
We do not accept returns or exchanges. Due to the nature of our products and to maintain strict hygiene and quality standards, all sales are considered final once an order has been placed and processed. - Refunds
Refunds will only be issued in the event of:
Damaged or Defective Items: If you receive an item that is physically damaged or defective upon arrival, please contact our customer service team within 7 calendar days of receiving your order. You will need to provide photographic evidence of the damage or defect. Upon verification, we will issue a full refund.
Incorrect Item Received: If you receive an item different from what you ordered, please contact us within 7 calendar days of receiving your order, along with photographic evidence. We will arrange for the correct item to be sent to you or issue a full refund.
Process for Damaged, Defective, or Incorrect Items:
Contact Us: Email us at thehijaamahclinic@gmail.com within the specified 7-day timeframe.
Resolution: If your claim is approved, we will process a full refund to your original payment method. Please allow 7 business days for the funds to reflect in your account.
- No refunds will be given for:
Change of mind or accidental purchases.
Items that have been worn, used, or altered.
Issues not reported within the specified 7-day timeframe. - Business Contact Information (For Full Compliance)
To ensure transparency and compliance, here is our full, verifiable business contact information:
Company Name: The Hijaamah Clinic
Primary Email: thehijaamahclinic@gmail.com
Customer Service Phone : (+27) 83-457 5949
Physical Address: 29 Jacaranda Lane Barberton Mpumalanga South Africa
Website: www.thehijaamahclinic.co.za
By completing a purchase on our website, you agree to this refund and returns policy.
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The Hijaamah Clinic
29 Jacaranda Lane Barberton Mpumalanga South Africa