Privacy Policy

1. Introduction

The Hijaamah Clinic is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). By using our website and services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

When you place an order on our website, we collect personal information necessary to process and fulfill your order. This includes:

• Your name and surname.
• Your email address.
• Your phone number.
• Your physical and postal address.

We also collect non-personal information, such as your IP address and browsing data, through the use of cookies. This information is used for website analytics and to improve your browsing experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and deliver your orders.
• To communicate with you regarding your order status and provide customer service.
• To send you promotional offers and newsletters, but only if you have explicitly opted in to receive them.
• To improve our website and services.
• To detect and prevent fraud.

4. Sharing Your Information

We will not sell, rent, or lease your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our business and providing services to you. These include:

• Payment Gateway: We use iKhokha, a secure payment gateway, to process all online payments. Your payment details are handled securely by them and are not stored on our servers.
• Courier Services: We share your name, address, and contact details with The Courier Guy to facilitate the delivery of your order. They are obligated to protect your information and only use it for delivery purposes.

5. Data Security

We are committed to ensuring that your information is secure. We have put in place reasonable physical and electronic safeguards to protect the information we collect from unauthorized access, use, or disclosure.

6. Cookies

Our website uses “cookies” to enhance your browsing and shopping experience. These are small files placed on your device’s hard drive that help us remember you and tailor our website to your preferences. You can choose to decline cookies in your browser settings, but this may affect some functionality of our website.

7. Your Rights

Under POPIA, you have the right to:

• Request access to the personal information we hold about you.
• Request a correction to your personal information.
• Object to the processing of your personal information.

If you have any questions or wish to exercise these rights, please contact us using the details below.

8. Contact Information

If you have any questions about this Privacy Policy or our handling of your personal information, please contact us at:

• Email: thehijaamahclinic@gmail.com
• Phone (Males): (+27) 83 457 5949
• Phone (Females): (+27) 76 493 1199