1. Introduction and Agreement
These Terms and Conditions (“Agreement” or “T&C”) govern your use of the website www.thehijaamahclinic.co.za (the “Site”), operated by The Hijaamah Clinic (referred to as “we,” “us,” or “our”).
By accessing or using the Site, you agree to be bound by these T&C, our Privacy Policy, and all other operational policies. If you do not agree with any part of these terms, you must not use the Site.
2. Business and Contact Information
For full transparency, our verifiable business contact information is as follows. All correspondence must use these details:
| Detail | Information |
| Company Name | The Hijaamah Clinic |
| Physical Address | 29 Jacaranda Lane Barberton Mpumalanga South Africa |
| Primary Email | thehijaamahclinic@gmail.com |
| Customer Service Phone | (+27) 83-457 5949 (Males) / (+27) 76-493-1199 (Females) |
| Website | www.thehijaamahclinic.co.za |
3. Products and Services
The Hijaamah Clinic offers natural health products, supplements, and cupping (Hijaamah) services. The pricing and availability of all products are subject to change without notice. We reserve the right to refuse or cancel any order placed for a product listed at an incorrect price.
4. Order and Shipping Terms (Matching Policies)
By placing an order, you agree to the following shipping and delivery terms:
- Shipping Region: We currently ship only within South Africa.
- Handling Time: All orders are processed and prepared for shipment within 0 to 1 business day (excluding weekends and public holidays) from the time the order is placed.
- Transit Time: Delivery is expected to take between 1 and 3 business days to reach your specified address once shipped.
- Shipping Costs: A flat rate of R100 applies to all orders under R500. Shipping is FREE for all orders R500 and over.
- Courier: We primarily use The Courier Guy for deliveries.
5. Refund and Returns Policy (Matching Policies)
You acknowledge and agree to our Refund and Returns Policy:
- Final Sale: Due to the nature of our products and strict hygiene standards, all sales are considered final. We do not accept returns or exchanges for change of mind.
- Refund Exception: Refunds will only be issued for items that are Damaged or Defective or if you received an Incorrect Item.
- Claim Period: Any claim for a damaged, defective, or incorrect item must be reported to us via email at thehijaamahclinic@gmail.com within 7 calendar days of receiving your order, along with photographic evidence.
- Refund Processing: Approved refunds will be processed within 7 business days.
6. Disclaimer Regarding Health Information
The information provided on this Site (including product descriptions, articles, and blog posts) is for general educational and informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
7. Intellectual Property
All content on the Site, including text, graphics, logos, images, and software, is the property of The Hijaamah Clinic or its content suppliers and is protected by South African and international copyright laws. You may not use, reproduce, or distribute any content without our express written permission.
8. Governing Law
This Agreement is governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law provisions.